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Account & SecuritySign-in, passwords, two-factor, and linked accounts.3 articlesGameplay & TechnicalCrashes, performance, bugs, and how to report them.2 articlesBilling & PurchasesReceipts, refunds, and storefront questions.1 articlePlaytests & CommunityJoining playtests, Discord, and getting involved.1 article
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How do I report a bug?
Use the support form, pick Bug report, and include your platform and steps.
I can't sign in to my account
Reset your password, or use a backup code if two-factor is in the way.
How do I join a playtest?
Playtests are announced in the newsroom and Discord — sign up via the linked questionnaire.
How do I enable two-factor authentication?
Add an authenticator app from your account security settings.
The game won't launch or keeps crashing
Update your drivers, verify files, and check the known-issues channel.
Questions about a purchase or refund
Refunds follow the policy of the store you bought from; we can help with receipts.
Still stuck?
If none of these answered your question, send us a message and we’ll get back to you.
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